Terms of Service

1. Introduction and Acceptance of Terms

Welcome to SocialRent ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of the SocialRent platform, website, and related services (collectively, the "Platform").

By registering an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform. These Terms constitute a legally binding agreement between you and SocialRent.

SocialRent acts solely as an introducer and intermediary between landlords and social/supported living organisations. We do not act as a landlord, tenant, letting agent, or social housing provider ourselves.

2. Definitions

• "Landlord" means any individual or entity that registers on the Platform to list residential or commercial properties.
• "Organisation" means any registered social housing, supported living, CIC, charity, housing association, or similar body that registers to submit property requirements.
• "Match" means an algorithmically generated introduction between a Landlord's property and an Organisation's requirements facilitated by SocialRent.
• "Arrangement" means any lease, licence, or contractual agreement entered into directly between a Landlord and an Organisation following an introduction by SocialRent.
• "Confidential Party Information" means the personal or business identity, contact details, and financial information of any Landlord or Organisation that is kept confidential by SocialRent from the other party.

3. Platform Role — Intermediary Only

SocialRent is an intermediary matching platform. We do not:

• Enter into tenancy, lease, or licence agreements on behalf of any party.
• Guarantee the suitability, character, financial standing, or regulatory compliance of any Landlord or Organisation.
• Take responsibility for the terms, performance, or outcome of any Arrangement made between a Landlord and an Organisation.
• Act as managing agent, property manager, or rent guarantor unless separately and expressly agreed in writing.

Any Arrangement entered into between a Landlord and an Organisation following a SocialRent introduction is a direct legal agreement between those parties. SocialRent shall not be liable for any breach, dispute, or loss arising from such Arrangements.

5. Confidentiality and Privacy Between Parties

SocialRent operates a strict confidentiality policy to protect all parties on the Platform:

• Landlord Privacy: Landlord names, contact details, full addresses, and financial information are never disclosed to Organisations without prior written consent and the execution of a signed Arrangement or introductory agreement.
• Organisation Privacy: Organisation names and contact details are never disclosed to Landlords without prior written consent. Landlords will only be notified that a match has been found in their area.
• Property Information: Organisations may view anonymous property information including photos, postcode area, bedroom count, property type, and general condition. Full address details are withheld until an Arrangement is signed.
• Introduction Process: SocialRent physically facilitates introductions by contacting both parties independently. Direct contact details are only exchanged after both parties have agreed to proceed and a formal introductory/contractual agreement is in place.

You agree not to attempt to identify, seek out, or directly contact the opposing party through any means other than through SocialRent's facilitated process.

6. Registration and Account Obligations

To use the Platform you must:

• Be at least 18 years of age.
• Provide accurate, truthful, and complete information during registration.
• Keep your account credentials secure and confidential.
• Notify us immediately of any unauthorised use of your account.
• Not create multiple accounts or register on behalf of another party without authorisation.

SocialRent reserves the right to verify information provided and to suspend or terminate accounts where information is found to be false, misleading, or incomplete.

7. Landlord Specific Terms

By listing a property on the Platform, you confirm that:

• You are the legal owner or have full authority from the legal owner to list the property.
• The property complies with all applicable UK housing, health, safety, and planning laws.
• You have disclosed any mortgage restrictions on corporate or social housing letting.
• You hold or will obtain all required licences (including HMO licences where applicable).
• All information provided about the property is accurate to the best of your knowledge.
• You understand that subscription fees are non-refundable once a billing period has commenced.
• SocialRent does not guarantee a match or a completed Arrangement.

8. Organisation Specific Terms

By registering as an Organisation, you confirm that:

• Your organisation is a legitimately registered entity (company, CIC, charity, etc.) in the United Kingdom.
• You hold or will hold all required regulatory registrations (including CQC where required).
• The requirements you submit accurately reflect your genuine operational needs.
• You will not attempt to contact landlords outside of the SocialRent facilitated process.
• You accept that property and landlord details are kept confidential by SocialRent until a formal agreement is in place.

9. Subscriptions and Payments

Landlord subscriptions are billed on a monthly recurring basis. By subscribing, you authorise SocialRent (via Stripe) to charge the applicable fee to your payment method each billing period.

• All fees are quoted in GBP and are inclusive of any applicable VAT.
• Subscriptions renew automatically unless cancelled before the renewal date.
• SocialRent reserves the right to change pricing with 30 days' prior notice.
• Refunds are not provided for partial periods or unused listings within an active subscription.
• Failed payments may result in immediate suspension of your account and property listings.

10. Prohibited Conduct

You agree not to:

• Attempt to circumvent SocialRent's matching process to contact the other party directly.
• Provide false or misleading information on the Platform.
• Use the Platform to facilitate any unlawful activity, including unlicensed letting.
• Scrape, copy, or reproduce Platform content without written consent.
• Interfere with the Platform's security or technical infrastructure.
• Engage in discriminatory behaviour in breach of the Equality Act 2010.
• Harass, threaten, or abuse other Platform users or SocialRent staff.

11. Intellectual Property

All content, branding, logos, design, code, and materials on the Platform are the intellectual property of SocialRent. You are granted a limited, non-exclusive licence to access and use the Platform for its intended purpose. You may not reproduce, distribute, or commercially exploit any Platform content without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

• SocialRent's total liability to you shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.
• SocialRent shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profit, loss of data, or loss of opportunity.
• SocialRent makes no warranty that the Platform will be error-free, uninterrupted, or that matches will result in completed Arrangements.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

13. Termination

SocialRent may suspend or terminate your account at any time if you breach these Terms, provide false information, or engage in conduct detrimental to the Platform or other users. You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any subscription fees already paid.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to update these Terms at any time. We will notify registered users of material changes via email or Platform notification. Your continued use of the Platform following any changes constitutes acceptance of the revised Terms.

16. Contact

For questions about these Terms, please contact us at: info@socialrent.co.uk